1. Introduction

At ExpressHomeOffers LLC ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Online Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By accessing or using our website and services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Table of Contents

Introduction
Table of Contents
What Personal Information Do We Collect
How Do We Use Your Personal Information
When Do We Share Your Personal Information
Cookies and Tracking Technologies
How Do We Protect Your Personal Information
Your Privacy Rights
State-Specific Privacy Rights and Notices
Additional Privacy Matters
Contact Us

3. What Personal Information Do We Collect

Definition

"Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

When Collected

We collect Personal Information when you voluntarily provide it to us (such as by filling out a form to request a cash offer), automatically when you use our website, and occasionally from third-party sources such as public property records.

Categories of Information

Basic Identifiers: Name, email address, phone number, and mailing address.
Property Information: Property address, property condition, timeline to sell, photos of the property, and other details relevant to generating a cash offer.
Internet/Network Activity: IP address, browser type, operating system, referring URLs, device information, and data about your interaction with our website.
Location Data: General location data derived from your IP address or specific location data if you provide a property address.
Communications: Records of your communications with us, including emails, text messages, and phone call recordings (where permitted by law).

Note on Sensitive and Children's Data: We do not intentionally collect sensitive personal information (such as social security numbers or financial account details) through our website forms. Our services are not directed to children under 18, and we do not knowingly collect personal information from minors.

4. How Do We Use Your Personal Information

We use the information we collect for the following business and commercial purposes:

Provide Services: To evaluate your property, generate cash offers, and facilitate the purchase of your home.
Communicate: To respond to your inquiries, provide customer support, and send you updates regarding your offer or transaction.
Improve Services: To analyze website usage, improve our user experience, and optimize our business operations.
Marketing: To send you promotional materials, newsletters, and information about our services (you may opt out at any time).
Maintain Security: To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and debug our systems.
Comply With Legal Obligations: To comply with applicable laws, regulations, and legal processes.

We may share your Personal Information in the following circumstances:

Service Providers: We share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., CRM platforms, hosting providers, marketing agencies).
Professional Advisors: We may share information with title companies, escrow agents, attorneys, and other professionals necessary to complete a real estate transaction.
Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for any other purpose disclosed to you and with your explicit consent.

No Selling/Sharing Note:

We do not sell your personal information to third parties for their direct marketing purposes. We do not share your mobile phone number or SMS consent with third parties or affiliates for marketing purposes.

Mobile Data Policy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience and allows us to improve our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. How Do We Protect Your Personal Information

We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any Personal Information to us online.

8. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Information, including:

The right to access the personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information.
The right to opt-out of marketing communications.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. State-Specific Privacy Rights and Notices

Residents of certain states (such as California, Colorado, Virginia, Connecticut, and Utah) may have additional rights under comprehensive state privacy laws. If you are a resident of one of these states, you may have the right to request disclosure of our data collection and sales practices, the right to request deletion, and the right not to be discriminated against for exercising these rights. We comply with all applicable state privacy laws regarding the processing of your personal data.

10. Additional Privacy Matters

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. We encourage you to read the privacy policies of any website you visit.

Changes to Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Communications Preferences for Email/SMS

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you have opted in to receive SMS text messages, you may opt out at any time by replying "STOP" to any message you receive from us.

Privacy Policy (SMS Messaging Program)

Messaging Program Privacy Policy. This Messaging Program Privacy Policy explains how EXPRESSHOMEOFFERS LLC collects and uses information about you in relation to its SMS text message communication program (the "Messaging Service").

Collection of Information. We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and name you provided when inquiring about our real estate services. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

Use of Information. We use your information to deliver, analyze, and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize your experience.

Sharing of Information (The Non-Negotiable Clause). EXPRESSHOMEOFFERS LLC does not share, sell, or rent your mobile information to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Opt-Out & Help. You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP. Message and data rates may apply. Message frequency varies.

Service Providers. We may use service providers (such as an SMS platform/CRM) to send and manage messages on our behalf. These providers may access your information only to perform services for us and are not permitted to use it for their own marketing.

11. Contact Us

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information, or your choices and rights regarding such use, please do not hesitate to contact us at:

EXPRESSHOMEOFFERS LLC

Email: info@expresshomeoffersmi.com

Phone: (248) 508-0083

Privacy Policy